Privacy Policy & Terms

Privacy Policy

At SM Techno Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and service address when you book a service or contact us.
• Service Details: Information about your washing machine (brand, model, type) and the issue reported.
• Communication Data: Messages, calls, and WhatsApp interactions with our team.
• Website Usage: Non-personal data such as browser type, device information, and pages visited for analytics purposes.

How We Use Your Information

We use your information for the following purposes:

• To schedule and provide washing machine repair and maintenance services.
• To communicate with you regarding service appointments, updates, and follow-ups.
• To send service-related notifications, warranty reminders, and promotional offers (with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve disputes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

• With authorized technicians solely for the purpose of providing repair services at your location.
• With payment processors for handling transactions (if applicable).
• When required by law or to protect our legal rights.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt-out of receiving promotional communications at any time.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze website traffic and personalize content. You can choose to disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Terms & Conditions

By using the services of SM Techno Service, you agree to the following terms and conditions. Please read them carefully before booking any service.

Independent Service Provider

Service Agreement

• All services are subject to availability and confirmation by our team.
• Service appointments are scheduled based on technician availability and location.
• We reserve the right to reschedule appointments due to unforeseen circumstances with prior notice.
• The estimated time of service completion is approximate and may vary based on the complexity of the issue.

Pricing & Payments

• All prices mentioned on our website or communicated by our team are indicative and may vary based on the actual issue and parts required.
• The final cost will be communicated to you before the repair work begins.
• Payment is due upon completion of the service unless otherwise agreed.
• We accept payments via cash, UPI, and other digital payment methods.
• No hidden charges will be applied without prior approval from the customer.

Customer Responsibilities

• Provide accurate information about the washing machine issue when booking.
• Ensure access to the washing machine and a safe working environment for our technician.
• Secure personal valuables before the technician arrives.
• Inform us of any previous repairs or modifications made to the machine.

Limitation of Liability

• SM Techno Service is not liable for pre-existing defects or issues unrelated to the service provided.
• We are not responsible for damage caused by improper use, power surges, or water supply issues.
• Our liability is limited to the cost of the service provided and does not extend to consequential damages.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of SM Techno Service and is protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising from our services shall be subject to the exclusive jurisdiction of the courts in Secunderabad, Telangana.

Warranty Policy

SM Techno Service stands behind the quality of our work. We provide a 90-day warranty on all repair services performed by our technicians.

Warranty Coverage

• Duration: 90 days from the date of service completion.
• Scope: The warranty covers the specific repair or parts replaced during the service.
• Labor: Free service visits during the warranty period for the same issue.
• Parts: Replacement parts used during repair are covered under the service warranty.

What is Covered

• Recurring issues related to the original repair.
• Defective parts replaced during the service.
• Technical issues arising from the repair work performed.

What is NOT Covered

• Issues unrelated to the original repair or service.
• Damage caused by power surges, water damage, or physical damage.
• Problems caused by unauthorized modifications or repairs by third parties.
• Normal wear and tear of components not replaced during the service.
• Issues caused by improper usage or lack of regular maintenance.

How to Claim Warranty

1. Contact us via phone (+91 9908473572) or WhatsApp with your service details.
2. Provide the service receipt or reference number from your original booking.
3. Describe the issue you are experiencing.
4. Our team will schedule a free follow-up visit to diagnose and resolve the issue.

Refund & Cancellation Policy

We aim to provide the best service experience. However, if you need to cancel or seek a refund, please review our policy below.

Cancellation Policy

• You may cancel a booked service at any time before the technician arrives at your location.
• To cancel, please call us at +91 9908473572 or send a WhatsApp message with your booking details.
• No cancellation charges apply if cancelled before the technician's arrival.
• If the technician has already arrived and diagnosed the issue, a diagnostic/inspection fee may apply.

Refund Policy

• Before Service: Full refund of any advance payment if the service is cancelled before the technician's visit.
• After Service: Refunds are considered on a case-by-case basis if the repair does not resolve the reported issue.
• Parts Not Used: If parts were ordered but not installed, a full refund for the parts will be provided.
• Duplicate Payment: If you have been charged twice, contact us within 7 days and we will process a refund for the duplicate charge.

Refund Processing

• Refunds are processed within 5-7 business days from the date of approval.
• Refunds are credited to the original payment method used during the transaction.
• You will receive confirmation via phone or email once the refund is processed.

Exceptions

• No refunds will be provided for services that have been successfully completed and confirmed by the customer.
• Refund requests made after 30 days of service completion will not be considered.
• Diagnostic fees are non-refundable once the technician has inspected the machine.